Privacy Policy

Last updated:

This Privacy Policy explains how Suzhou Shiaisi New Materials Co., Ltd.(“Shiaisi”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you visitshiaisi.net (the “Website”), when you submit an enquiry through our contact form, or when you otherwise interact with us in the course of our business as a manufacturer and supplier of technical fabrics for the automotive, medical and industrial sectors.

We are committed to processing personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), the UK GDPR and any other applicable data protection laws.

1. Who is the data controller?

This Website is aimed exclusively at business contacts — procurement managers, engineers, R&D teams, buyers and similar professionals acting on behalf of companies in the automotive, medical and industrial sectors. We do not offer products or services directly to consumers, and we do not knowingly collect personal data from individuals acting in a personal capacity.

The data controller responsible for your personal data is:

Suzhou Shiaisi New Materials Co., Ltd.
No. 8 Zhujiawan Street, Gusu District,
Suzhou City, Jiangsu Province, China
Email: suzhou@shiaisi.cn

Our manufacturing site is operated by our affiliateChangzhou Shiaisi Textile Co., Ltd., 558 Yulong North Road, Chunjiang Town, Xinbei District, Changzhou City, Jiangsu Province, China — contact:changzhou@shiaisi.cn.

2. What personal data do we collect?

We only collect the personal data that is necessary to respond to your enquiry and to run our business. This typically includes:

  • Business contact form data — the information you provide as a professional contact when you complete the form on ourContact page: your name, company, position, business email address, subject and message content.
  • Business correspondence — emails, phone calls, and messages exchanged with you in the course of a potential or existing business relationship, including any attachments you send us (for example technical specifications, drawings or purchase orders).
  • Technical data — when you visit the Website, our hosting infrastructure may automatically log your IP address, browser type, device type, referring URL and pages visited. This is used solely for security, performance monitoring and to prevent abuse.

We do not intentionally collect special categories of personal data (such as health, racial or ethnic origin, religious beliefs), and we ask that you do not include such data in your communications with us.

3. Why do we process your personal data, and on what legal basis?

Under Article 6 GDPR, we rely on the following legal bases:

  • Consent (Art. 6(1)(a)) — when you voluntarily submit the contact form, you consent to us using your details to reply to your enquiry. You can withdraw your consent at any time by contacting us.
  • Performance of a contract or pre-contractual steps (Art. 6(1)(b)) — when you request a quotation, place an order, or negotiate a supply agreement with us.
  • Legitimate interests (Art. 6(1)(f)) — for example, to protect the security of our Website and IT systems, to prevent fraud and abuse, and to keep records of business communications. We have balanced these interests against your rights and freedoms.
  • Legal obligation (Art. 6(1)(c)) — where we are required to retain business records by tax, accounting, export-control or other applicable law.

4. How long do we keep your data?

We retain personal data only for as long as is necessary for the purposes described above:

  • Contact form enquiries that do not lead to a business relationship — we keep them for up to 12 months from the last exchange, after which they are deleted or anonymised.
  • Active customer and supplier relationships — for the duration of the relationship and for 10 years afterwards, to comply with accounting, tax and product-liability obligations.
  • Server and security logs — typically for up to90 days, unless a longer retention period is necessary to investigate a security incident.

5. Who do we share your data with?

We do not sell or rent personal data. We may share it, strictly on a need-to-know basis, with:

  • Service providers and processors who support our operations — for example, our cloud hosting provider, our email provider, our website analytics tools (if and when enabled), and our IT support partners. These providers act on our instructions and are bound by data processing agreements.
  • Professional advisers — lawyers, accountants and auditors, where necessary.
  • Authorities — where we are legally required to disclose information, for example in response to a court order or a lawful request from a supervisory authority.
  • Affiliated companies within the Shiaisi group, when this is necessary to answer your enquiry or perform a contract.

6. International transfers

Shiaisi is headquartered in China and works with EU-based and international clients. This means your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including China. Where we transfer personal data out of the EEA, we put appropriate safeguards in place in accordance with Chapter V GDPR — for example, the European Commission’s Standard Contractual Clauses (SCCs), together with a transfer impact assessment where required.

7. How do we protect your data?

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include, where appropriate: encryption in transit (HTTPS/TLS), access controls and authentication, network firewalls, restricted physical access to our premises, staff confidentiality obligations, and regular review of our security practices. Only authorised personnel have access to personal data, and only to the extent necessary to carry out their duties.

8. Your rights

If you are located in the EEA, the UK or another jurisdiction with equivalent legislation, you have the following rights in relation to your personal data:

  • Right of access — to obtain a copy of the personal data we hold about you.
  • Right to rectification — to have inaccurate or incomplete data corrected.
  • Right to erasure — to have your data deleted, subject to legal retention obligations.
  • Right to restrict processing — to ask us to limit how we use your data.
  • Right to data portability — to receive your data in a structured, machine-readable format.
  • Right to object — to processing based on our legitimate interests, including for direct marketing.
  • Right to withdraw consent — where we rely on your consent, you may withdraw it at any time.

Because our services are offered exclusively on a business-to-business basis, these rights primarily apply to the professional contact details you have shared with us in the context of your role at your company. If you believe your personal data has been processed by us and you are located in the EU/EEA or UK, you may still exercise these rights by writing to suzhou@shiaisi.cn.

We will respond within one month of receiving your request, and may ask you to provide proof of identity before doing so.

You also have the right to lodge a complaint with your local data protection supervisory authority. In the EU, you can find your authority atedpb.europa.eu.

9. Cookies and similar technologies

The Website is a static, marketing site. By default it does not use any tracking, advertising or profiling cookies. Our hosting infrastructure may use strictly necessary cookies or similar technologies for security and load-balancing purposes; these are essential to serving the Website and do not require your consent under the ePrivacy Directive.

If we later enable analytics (for example, Google Analytics) or marketing tools, we will update this policy and — where required — ask for your consent through a cookie banner before any non-essential cookies are set.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or business operations. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically.

11. How to contact us

If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us at:

Suzhou Shiaisi New Materials Co., Ltd.
Email: suzhou@shiaisi.cn
Address: No. 8 Zhujiawan Street, Gusu District, Suzhou City, Jiangsu Province, China